Privacy policy 

 

Your privacy matters to us. At Talk2Us – My Mental Mess, we are committed to protecting the confidentiality, integrity, and security of your personal information. This Privacy Policy explains how we collect, use, store, and protect the data you provide when using our website and services.

1. Who We Are

Talk2Us – My Mental Mess provides mental health services including individual therapy, group therapy, online therapy, trauma and mental health clean-ups, and biohazard cleaning. We operate with strict respect for privacy and confidentiality in all aspects of our work.

2. What Information We Collect

We may collect and process the following types of personal data:

• Contact Information: Name, email address, phone number, and address.

• Health Information: Information you provide during therapy sessions or assessments (only collected with your explicit consent).

• Service Details: Information about the services you request, such as therapy appointments or trauma cleaning services.

• Website Usage Data: IP address, browser type, pages visited, and other technical data through cookies (see section 7).

• Emergency Contact Information (if applicable).

3. How We Use Your Information

We use your personal data to:

• Provide the services you request (e.g., therapy, trauma cleans).

• Respond to enquiries and schedule appointments.

• Maintain client records and deliver therapeutic support.

• Ensure the safety and wellbeing of clients and staff.

• Improve our website and services.

• Comply with legal and regulatory obligations.

We will only process your sensitive personal data (such as health information) with your clear and informed consent.

4. How We Store and Protect Your Data

• Your data is stored securely using encrypted systems.

• Access is restricted to authorised staff or therapists.

• We retain your information only for as long as necessary to fulfill our services and comply with legal requirements.

• We do not share your data with third parties unless legally obligated or with your explicit consent.

5. Confidentiality in Therapy Services

All therapy sessions and records are confidential. The only exceptions are:

• Where there is risk of serious harm to you or others.

• Where we are legally required to disclose information (e.g., safeguarding, court order).

• When sharing with another professional involved in your care (only with your consent).

6. Your Rights

Under data protection law, you have the right to:

• Access the information we hold about you.

• Request correction or deletion of your data.

• Withdraw your consent at any time.

• Object to or restrict certain types of processing.

• Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been misused.

7. Cookies and Website Tracking

We use basic cookies to improve your experience on our website. These may collect anonymous data on website traffic, session duration, and user interactions. You can manage or disable cookies in your browser settings.

8. Third-Party Services

If we use secure third-party platforms for bookings, therapy sessions, or messaging (e.g., Zoom, booking systems, payment processors), your data may be subject to their privacy policies. We only work with trusted providers that comply with data protection standards